Privacy Policy & Terms of Use

    Legal terms for using Populous and information about how privacy is handled.

    Privacy Policy

    Effective Date: March 17, 2026

    1. Scope

    This Privacy Policy applies to information collected through Populous, including through our tool, related websites or interfaces, and connected integrations and services.

    2. Information We Collect

    We may collect the following categories of information:

    Information you provide directly

    • Prompts, messages, instructions, form inputs, and other content you submit
    • Files, documents, and other materials you upload
    • Contact information you provide, such as your name and email address
    • Support requests and other communications you send to us

    Information collected automatically

    • Device and browser information
    • IP address
    • Usage data, logs, diagnostics, and similar technical information
    • Information about how you interact with Populous and connected features

    Information from integrations

    • Information received from third-party tools, services, and MCP integrations that you connect or authorize Populous to access
    • Metadata, content, or records made available through those integrations, subject to your settings and the third party's own practices

    3. How We Use Information

    We may use information to:

    • Provide, operate, maintain, and improve Populous
    • Process requests and generate outputs
    • Enable and support integrations and connected workflows
    • Authenticate users and maintain account security
    • Monitor performance, troubleshoot errors, and prevent abuse or misuse
    • Respond to support inquiries and other communications
    • Comply with legal obligations and enforce our terms

    4. How We Disclose Information

    We may disclose information to:

    • Service providers, contractors, and vendors that help us operate Populous
    • Infrastructure, model, hosting, analytics, and support providers
    • Third-party tools, platforms, and MCP integrations you choose to connect or use
    • Government authorities, regulators, or other parties where required by law or where necessary to protect rights, safety, and security
    • A buyer, investor, successor, or other relevant party in connection with a merger, acquisition, financing, or sale of all or part of our business

    We do not sell personal information for money. We do not share personal information for cross-context behavioral advertising.

    5. Data Retention

    We retain information for as long as reasonably necessary to:

    • Provide and operate Populous
    • Maintain security and business records
    • Comply with legal obligations
    • Resolve disputes
    • Enforce our agreements

    Retention periods may vary depending on the type of information, how it is used, and legal or operational requirements.

    6. Your Choices

    You can choose not to provide certain information, but that may limit your ability to use some features of Populous or connected integrations.

    If you connect third-party services, you can also review and manage permissions and settings with those third parties.

    7. Cookies and Similar Technologies

    Populous may use cookies and similar technologies to operate, secure, and improve our websites, interfaces, and services. These technologies may help us:

    • Remember user preferences and settings
    • Keep users signed in where applicable
    • Understand how users interact with Populous
    • Analyze performance, usage, and reliability
    • Maintain security and help prevent fraud or abuse

    You can control cookies through your browser settings. If you disable cookies, some features of Populous may not function properly.

    Some third-party service providers, such as analytics, hosting, or infrastructure providers, may also use cookies or similar technologies in connection with Populous, subject to their own privacy practices.

    8. California Privacy Notice

    If you are a California resident, you may have the right, subject to applicable law, to:

    • Request to know the categories of personal information we have collected about you
    • Request access to specific pieces of personal information
    • Request deletion of personal information we collected from you
    • Request correction of inaccurate personal information
    • Not be discriminated against for exercising applicable privacy rights

    To submit a privacy request, contact us at support@populous.com.

    We will take reasonable steps to verify your request before responding, as permitted by law.

    9. Sensitive Information

    Please do not submit sensitive personal information unless it is necessary for the specific service you are using. If you choose to submit such information, you acknowledge that it may be processed as part of providing the service.

    10. Integration Responsibilities

    You are responsible for ensuring that you have the right to connect, access, and share any data made available to Populous through third-party services or integrations.

    11. Security

    We use reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

    12. Third-Party Services

    Populous may interact with third-party services, websites, software, and MCP integrations. Those third parties have their own terms and privacy practices, and we are not responsible for their practices.

    13. Children's Privacy

    Populous is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

    14. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. If we do, we will post the updated version here and update the Effective Date above.

    15. Contact Us

    For questions, concerns, or privacy requests, contact us at support@populous.com.

    Terms of Use

    Effective Date: March 17, 2026

    1. Eligibility and Authority

    You may use Populous only if you can form a binding contract and are legally permitted to use the service. If you use Populous on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms.

    2. Use of the Service

    Subject to these Terms, Populous grants you a limited, non-exclusive, non-transferable, revocable right to access and use the service for lawful business or personal purposes.

    You agree not to:

    • Use Populous in violation of any applicable law or regulation
    • Submit content you do not have the right to use, share, or disclose
    • Attempt to gain unauthorized access to systems, accounts, or data
    • Interfere with or disrupt the operation, security, or integrity of Populous
    • Use Populous to develop, train, or improve a competing service except as expressly permitted by us
    • Reverse engineer, scrape, or extract data from Populous by automated means except as expressly permitted by us or by applicable law
    • Use Populous to generate, transmit, or facilitate harmful, fraudulent, abusive, or infringing content

    3. Accounts and Security

    You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us promptly of any unauthorized use or security incident involving your account.

    4. User Inputs and Outputs

    You may submit prompts, files, instructions, and other content to Populous ("Inputs"). Populous may generate responses, analyses, summaries, recommendations, or other materials based on those Inputs ("Outputs").

    As between you and Populous, and subject to applicable law and third-party rights:

    • You retain ownership of your Inputs
    • You are responsible for ensuring that your Inputs and use of Populous do not violate any law, contract, confidentiality obligation, or third-party right
    • You are responsible for reviewing and validating Outputs before relying on them

    Artificial intelligence systems can produce inaccurate, incomplete, or misleading Outputs. Outputs may not be unique and may be similar to content generated for other users. Populous does not guarantee that Outputs are accurate, complete, fit for a particular purpose, or free of third-party claims.

    5. Integrations and Third-Party Services

    Populous may interoperate with third-party services, platforms, software, and MCP integrations. Your use of those third-party services is governed by their own terms and policies, not ours.

    You are solely responsible for:

    • Choosing which integrations to enable
    • Ensuring you have the authority to connect and share the relevant data
    • Complying with any contractual, confidentiality, privacy, or regulatory restrictions that apply to data made available through integrations

    We are not responsible for the availability, functionality, security, or practices of third-party services.

    6. Acceptable Use and Restrictions

    You may not use Populous to:

    • Violate intellectual property, privacy, publicity, or other rights
    • Create or distribute malware or other harmful code
    • Engage in fraud, deception, harassment, or unlawful discrimination
    • Process or submit highly sensitive regulated data unless expressly authorized by us in writing
    • Use the service in a way that could create a material risk of harm without appropriate human review and controls

    We may suspend or restrict access if we reasonably believe your use violates these Terms, creates security or legal risk, or harms Populous, our users, or others.

    7. Fees and Payment

    If Populous offers paid features, subscriptions, or usage-based services, you agree to pay all applicable fees as described at the time of purchase or in a separate order, proposal, or pricing page. Unless otherwise stated, fees are non-refundable.

    8. Intellectual Property

    Populous and its related technology, software, design, branding, and content, excluding your Inputs and subject to your rights in Outputs as described above, are owned by Populous or its licensors and are protected by applicable intellectual property laws.

    Except for the limited rights expressly granted in these Terms, no rights, title, or interest are transferred to you.

    9. Confidentiality

    If you provide us with confidential information, we will use reasonable care to protect it in a manner consistent with how we protect our own confidential information of a similar nature. This section does not apply to information that is public, already known without obligation, independently developed, or lawfully received from a third party without restriction.

    10. Disclaimers

    Populous is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Populous disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability.

    We do not warrant that the service will be secure, uninterrupted, error-free, or that defects will be corrected.

    11. Limitation of Liability

    To the maximum extent permitted by law, Populous and its affiliates, officers, employees, contractors, suppliers, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, data, or business opportunities, arising out of or related to your use of or inability to use Populous.

    To the maximum extent permitted by law, the total liability of Populous for all claims arising out of or related to the service or these Terms will not exceed the greater of:

    • The amount you paid to Populous for the service during the twelve months before the event giving rise to the claim, or
    • One hundred U.S. dollars (USD $100)

    Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

    12. Indemnification

    You agree to defend, indemnify, and hold harmless Populous and its affiliates, officers, employees, contractors, and licensors from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to:

    • Your Inputs
    • Your use of Populous
    • Your violation of these Terms
    • Your violation of any law or third-party right
    • Your use of integrations or third-party data without proper authorization

    13. Termination

    We may suspend or terminate your access to Populous at any time if we reasonably believe you have violated these Terms, created risk for Populous or others, or if we discontinue the service. You may stop using Populous at any time.

    Sections that by their nature should survive termination will survive, including sections relating to intellectual property, disclaimers, limitations of liability, indemnification, and governing law.

    14. Changes to the Service or Terms

    We may modify, suspend, or discontinue all or part of Populous at any time. We may also update these Terms from time to time. If we make material changes, we will post the updated Terms with a new effective date. Your continued use of Populous after the updated Terms take effect constitutes acceptance of the updated Terms.

    15. Governing Law

    These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles, except to the extent superseded by applicable federal law.

    16. Contact

    For questions or concerns about these Terms, contact support@populous.com.